Are there online publications with potentially harmful information to your business or individual brand showing up in Google when someone Google’s your name?
Our reputation management service ensures customers have a chance to hear testimonials about the great products or services your company provides and work to minimize the exposure to negative outliers. We help your business generate more sales volume by spreading the positive impressions about your product or service which leads to more leads, more positive impressions and better conversions. We make you aware of new positive and negative reviews to allow your team to replicate success or take action on opportunities to respond to undesirable feedback both internally and on the review site.
Who is monitoring the 50+ review platforms on the internet for your business? We monitor online reviews from Yelp!, Google+, Twitter, Facebook, Industry specific platforms and many more.
One enraged customer can destroy future business. People review you on Facebook ,Google+, Yelp! and BBB at a minimum. Add in industry specific sites like Houzz, Avvo, and RealSelf and there is a lot to manage.
Address Bad Reviews
No one can make everyone one happy 100% of the time. Angry customers are 4 times more likely to leave a review and with smart phones they do it even faster. Future customers are going to see it so address it promptly and explain the whole story. Often times the situation can be resolved quickly and you will demonstrate that you are a business that still cares about customers.
Ask for good reviews
We have met a lot of business owners that enjoy letting their products and services do their talking. If your customers love your product then don’t be afraid to ask for a review. Thanks to math you can get ahead of future problems by banking high ratings so that negative ones have less of an impact.
Today, a staggering 86% of consumers read online business reviews. And it is not surprising that customers with a negative experience are almost 20% percent more likely to leave a review than a satisfied customer. This is why now more than ever it is critical to protect your brand. Alan Morgan will review and monitor your online reputation to give customers more positive exposure to your products. In an age where one bad online review can shape the mind of thousands of customers, our reputation management service is crucial to customer acquisition.
Our Reputation Management Services give you hands free improvement via The Reputation Management Cycle
Develop a Baseline
Examine your company’s current online reputation compared to competitors in your market
HIGHLIGHT POSITIVE REVIEWS
We implement a strategy to highlight your business’s positive reviews and push the negative away from the customer
MONITOR CURRENT DIRECTORIES
We find all review directories applicable to your industry
We assess your results against your baseline to see how much you have improved.